Reprinted from the Washington Post:
HereRobert B. Wegman; Supermarket InnovatorBy Matt Schudel
Washington Post Staff Writer
Saturday, April 22, 2006; B06
Robert
B. Wegman, 87, who introduced the idea of one-stop shopping at his
family-owned chain of supermarkets, which are the envy of the industry
for their unparalleled levels of customer and employee loyalty, died
April 20 at Strong Memorial Hospital in Rochester, N.Y. The cause of
death could not be learned.
In more than a half-century at the
helm of Wegmans Food Markets Inc., Mr. Wegman built an innovative
company that combined business success and humanitarian ideals. He
pioneered the concept of one-stop shopping and the superstore, with
bakeries, imported foods, cafes and photo labs all under one roof. He
was a leader in adapting technology to the sale of groceries and helped
introduce the Universal Product Code, the identifying computer markings
now standard on most packaged goods.
With the success of 70
stores in five states, including Virginia and Maryland, Mr. Wegman
helped raise the standards of service in the supermarket industry while
instilling an enlightened treatment of his employees. Last year,
Fortune magazine named Wegmans the best company in the United States to
work for. This year, it was ranked No. 2.
In 1994, supermarket
analyst Neil Stern told the Wall Street Journal that he considered
Rochester-based Wegmans "the best chain in the country, maybe in the
world."
A hallmark of Wegmans is its customer service. The
company has been known to send a chef to people's homes to correct a
food order and to bake Thanksgiving turkeys for people whose ovens were
too small.
In January 2005, Fortune magazine described the
Wegmans experience: "Each Wegmans store boasts a prodigious,
pulchritudinous produce section, bountiful baked goods fresh from the
oven, and a deftly displayed collection of some 500 cheeses. You'll
also find a bookstore, child play centers, a dry cleaner, video
rentals, a photo lab, international newspapers, a florist, a wine shop,
a pharmacy, even an $850 espresso maker. . . . But the biggest reason
Wegmans is a shopping experience like no other is that it is an
employer like no other."
Each year, Wegmans receives thousands of
requests from the public asking the company to open supermarkets in
their communities. (In the Washington area, there are Wegmans in
Sterling, Fairfax and Hunt Valley, Md.)
"I always said we didn't want to be the largest," Mr. Wegman once said, "but we did want to be the best."
Mr.
Wegman was born Oct. 14, 1918, in Rochester, two years after his
father, Walter, and his uncle Jack began selling vegetables together.
The brothers bought a grocery store in 1921 and quickly built their
company into a leading local emporium.
In 1930, they opened a
store with a cafeteria and an overhead vaporized spray system to keep
produce fresh. They were also among the nation's first grocers to
install windows to display refrigerated food.
In his youth, Mr.
Wegman was an excellent baseball pitcher and golfer. After graduating
from Niagara University in 1941, he spent three years in the Marine
Corps during World War II.
In 1946, he went to work as a meat
cutter. He became a store manager the next year. After the death of his
uncle in 1950 -- his father had died in 1936 -- Mr. Wegman became the
company president.
He immediately raised the wages of the staff
and inaugurated a comprehensive health insurance plan. He broke down
the corporate hierarchy so completely that, in one of his first acts,
he fired his mother from her position as vice president. She didn't
speak to him for three years.
Nevertheless, Mr. Wegman diligently
kept the company in family hands. He once rejected the opportunity to
be chairman of Kroger, the country's second-largest supermarket chain,
because it would have meant giving up family control of his own company.
Wegmans
is now one of the nation's 50 largest privately held firms, with 35,000
employees and annual sales of $3.8 billion. Mr. Wegman's son and
granddaughter are the current chief executive and president,
respectively.
In 1974, after Mr. Wegman chaired an industry
committee that developed the now-familiar UPC codes, his stores led the
way in using computerized scanning at cash registers. In 1985, he went
to court to gain the right to place ATMs in his stores.
The
company's worker satisfaction derives from generous wages -- salaried
workers make an average of $92,000 -- as well as health programs and
$56 million in scholarships to employees since 1984. A youth mentoring
program sponsored by the company received the grand prize at a 1991
White House "Points of Light" ceremony.
In recent years, Mr.
Wegman gave away about 70 percent of his income, mostly for educational
causes. In 1995, he donated $25 million to help Rochester children
attend Catholic schools. It is believed to be the largest gift to
Catholic elementary education in the United States.
Survivors include his wife, Peggy Wegman of Brighton, N.Y.; four children; and numerous grandchildren and great-grandchildren.
Upon
learning of his company's top ranking in last year's Fortune survey,
Mr. Wegman appeared at his company's Rochester headquarters and spoke
to an appreciative audience of employees.
"This is the
culmination of my whole life's work," he said. "When I became president
of our company in 1950, after working in our stores for a number of
years, I was determined to make it a great place to work."
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